Refund policy
General Return Policy
At Home Buddy Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days of receipt for a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must be in the original packaging, including tags and labels.
- A receipt or proof of purchase is required.
How to Initiate a Return
Contact our customer service team at support@homebuddyshop.com or call 7252642907. Provide your order number and details of the item(s) you wish to return. Once approved, we will send you a return shipping label.
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7 business days.
Contact our customer service at support@homebuddyshop.com or call 7252642907 with your order number and photos of the defect or damage.
Refunds & Replacements
Once we receive the returned damaged or defective item, we will process your refund or send a replacement product, whichever you prefer.
Wrong Item Received Return Policy for Incorrect Items
If we mistakenly sent you the wrong product, we apologize for the inconvenience. Please contact us at [email address] or [phone number], and we will arrange for the return of the incorrect item and send you the correct product at no extra charge.
How to Return Incorrect Items
Contact us with your order details and the product you received via email or by phone.. Provide pictures of the incorrect item for reference. We will send you a prepaid return label. Refunds & Exchanges Once we have received the returned item, we will promptly ship the correct item or process a full refund, depending on your preference